WEBSITE CARE and HOSTING AGREEMENT

The term ‘Rabble Rouse Creative’ or ‘I’ or ‘us’ or ‘our’ or ‘we’ refers to Rabble Rouse Creative (ABN 36 509 634 421), the owner of the website. The term ‘client’ or ‘you’ or ‘your’ refers to the website owner.

You are authorising RABBLE ROUSE CREATIVE as a provider for ongoing website hosting and maintenance services.

‘Cultivate Care & Hosting Membership’

What IS included in the ‘Cultivate’ Agreement:

  • Managed WordPress hosting
  • Fast, reliable, and secure server with Australian data center
  • 99.9% uptime guarantee
  • Free SSL (security) certificate
  • Speed-boosting caching
  • Daily backups
  • Email support
  • WordPress updates
  • 100% renewable energy match

What is NOT included in ‘Cultivate’ Agreement:

  • Security checks
  • Theme & plugin updates
  • Monthly reports
  • Performance checks
  • Key SEO metrics
  • Design services. E.g. website edits, redesign, re-development, etc.
  • Email hosting support

‘Nurture Care & Hosting Membership’

What IS included in the ‘Nurture’ Agreement:

  • Managed WordPress hosting
  • Fast, reliable, and secure server with Australian data center
  • 99.9% uptime guarantee
  • Free SSL (security) certificate
  • Speed-boosting caching
  • Daily backups
  • Email support
  • WordPress updates
  • 100% renewable energy match
  • Security checks (weekly)
  • Theme & plugin updates
  • Monthly reports

What is NOT included in the ‘Nurture’ Agreement:

  • Performance checks
  • Key SEO metrics
  • Design services. E.g. website edits, redesign, re-development, etc.
  • Email hosting support
‘Amplify Care & Hosting Membership’

What IS included in the ‘Amplify’ Agreement:

  • Managed WordPress hosting
  • Fast, reliable, and secure server with Australian data center
  • 99.9% uptime guarantee
  • Free SSL (security) certificate
  • Speed-boosting caching
  • Daily backups
  • Email support
  • WordPress updates
  • 100% renewable energy match
  • Security checks (weekly)
  • Theme & plugin updates
  • Monthly reports
  • Performance checks
  • Key SEO metrics
  • Design services – includes 1 hour per month for performance optimisation, small design tasks, content updates to existing pages, etc. 

What is NOT included in the ‘Amplify’ Agreement:

  • Additional design hours
  • New web page design and/or development
  • Email hosting support
  • Monthly design service rollover

Total Agreement:

RABBLE ROUSE CREATIVE shall provide you with hosting, upkeep, and minor updates to the website for an indefinite period. YOU agree to pay RABBLE ROUSE CREATIVE on an ongoing monthly basis (or annual if selected) with an automatic monthly subscription.

On the month-to-month subscription, you are free to cancel at any time, with seven days’ written notice. However, please note that you will be responsible for migrating your website to your new hosting upon cancellation. No refunds will be given on the annual subscription after a 14-day cooling-off period.

A dishonour fee of $20 will be charged if direct debit fails and isn’t reconciled within 24hours of the scheduled transaction.

YOU agree to the terms of service outlined by the 3rd-party hosting company, Siteground.

During the duration of this agreement, YOU agree that RABBLE ROUSE CREATIVE will be the sole provider of maintenance services for the website, and no other party will have access to or rights to change the website. If a party other than RABBLE ROUSE CREATIVE makes changes to the website, any errors that are created must be repaired and will be charged at an hourly rate. This includes any changes made by YOU.

Deadlines & Deliverables:

I agree to use my best efforts to fulfill and exceed your expectation on the deliverables listed in your selected membership above. YOU agree to aid me in doing so by making available any needed information pertaining to your website and to cooperate with me in expediting the work.

RABBLE ROUSE CREATIVE will respond to all maintenance requests from YOU within 24 hours on weekdays and 48 hours on weekends, via email, with a confirmation that the request was received, and an estimated completion date for each action item in the request. 

Additional Services:

Any revisions, additions, or redesign YOU request RABBLE ROUSE CREATIVE to perform that is not specified in this document shall be considered “additional” and will require separate agreement and payment. RABBLE ROUSE CREATIVE shall advise YOU on any requested work that falls within these bounds.

Services not considered ‘standard website maintenance’ are subject to be charged at a regular hourly rate (subject to change without notice) or quoted on in a separate proposal, and will not be considered part of this agreement.

Authorisation:

YOU hereby authorise RABBLE ROUSE CREATIVE to access your web hosting account, providing active user name/password combinations for access to the server.

Warranty: 

YOU hereby warrant that YOU hold all necessary permissions and releases for materials provided to RABBLE ROUSE CREATIVE or which YOU have requested RABBLE ROUSE CREATIVE utilise within the website.

Liability & Litigation: 

I can’t guarantee that my services will be error-free (I’m human!) and so I can’t be held liable to you or any third-party for damages, including lost profits, lost savings or other incidental, consequential or special damages, even if YOU advised me of them. 

Although I go above and beyond for my clients and pride myself on the services I offer, the nature of websites and cyberspace means I cannot guarantee that your site will never experience downtime or be hacked.

What I can guarantee is that I will put preventative measures in place to greatly reduce any risks and will be proactive in resolving any issues and getting things back up and running ASAP. 

Confidentiality:

RABBLE ROUSE CREATIVE acknowledges its responsibility, both during and after the term of this Agreement, to use all reasonable efforts to preserve the confidentiality of any proprietary or confidential information or data developed by RABBLE ROUSE CREATIVE on behalf of YOU or disclosed by YOU to RABBLE ROUSE CREATIVE.

Miscellaneous: 

This agreement shall be binding upon the parties, their heirs, successors, assigns, and personal representatives. This agreement constitutes the entire understanding of the parties. Its terms can be modified only by a writing signed by both parties, except that the Client may authorise expenses or revisions via electronic mail to the Developer. Any dispute arising out of this agreement will be resolved by negotiation between the parties. If they are unable to resolve the dispute, the parties agree to commence mediation and/or binding arbitration through the Australian Arbitration Association prior to any other legal course. A waiver of a breach of any of the provisions of this agreement shall not be construed as a continuing waiver of other breaches of the same or other provisions. This agreement shall be governed by the laws of Australia in the State of Victoria and courts of such state shall have exclusive jurisdiction and venue.

RABBLE ROUSE CREATIVE reserves the right to amend this Agreement as I deem necessary or appropriate because of legal compliance requirements or changes in our business practices. I will endeavor to notify you of any such changes via email. Your continued use of the Services after any change to this Agreement constitutes your agreement to be bound by any such changes. 

 

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