THE RULESSOMETIMES YOU JUST HAVE TO PLAY BY THEM
STANDARD TERMS OF TRADE
RABBLE ROUSE CREATIVE is a brand, but behind the brand is a real life human (me) who’s compassionate, completely dedicated to exceptional customer service and her trade, and wants nothing more than for you to get your dreamboat product that you can’t wait to get out into the world.
The creative process is a funny thing and – unlike analytical, step 1, step 2, step 3 processes – it takes time and a lot of trial and error to come to a complete, wholesome and final product. Each project is approached individually to reach an authentic, unique and appropriate outcome for your brand.
Due to the creative nature of the business I do not offer money back guarantees. What I do offer is multiple opportunities throughout the creative process for you to speak up and share your concerns. It is rare that a customer is completely happy with the first round of concepts and that the project is finalised and handed over without revisions. As awesome as those nailed-it-the-first-time projects are, it’s more common that something will need to be changed. That’s why I include project revisions in the project; these are stated in your project proposal and contract. You will have opportunities for revisions where I appreciate honest feedback – if you don’t like where it’s headed, think the font or colour isn’t quite right or want to see it with a different pattern etc., speak up. I am a professional designer; you aren’t going to hurt my feelings.
Understanding that RABBLE ROUSE CREATIVE is creating an authentic experience for your brand and that the process may zig-and-zag before we come to a final, awesome outcome that you can’t wait to shout from the rooftops, will help us collaborate as compassionate adults.
I treat each project as a collaboration (which it is) because, although I may be the designer, it is your brand and your business and the ideas ultimately come from you. Sure, I provide the expertise and the skill to turn your idea into a visual product but we are working on this together. You’ll be required to complete questionnaires and workbooks and provide as much information on your desired outcome as possible, before the project commences. You’ll be required to provide feedback and meet milestones and payments on time for the project to run efficiently and to meet the deadline.
A little more on the topic of collaboration:
I have spent a lot of time on attention to detail especially when it comes to my processes so the whole experience runs smoothly and as easy as can be for my customers. Of course, I want nothing more than for you to be completely satisfied with the process and, more importantly, the outcome so please raise any concerns as they arise and I will work with you to resolve any issues before the project progresses.
RABBLE ROUSE CREATIVE is an online business. All correspondence is done through email and an awesome project management tool called Asana. If your package includes it, we will also have a 1:1 project clarity call, which will be scheduled and conducted online.
The use of my developer tools is included in the overall price for the lifetime of your website, so long as I am the primary designer/developer for your website. If you decide down the track that you want to move on and work with another developer, I’ll be sad to see you go but you will have 7 days to purchase your own licenses before I revoke mine. Please note, if you do not purchase your own licenses in this timeframe your website may no longer operate as desired. (Approximate Divi license fee is US$249.)
If you purchase domain names through RABBLE ROUSE CREATIVE these are yours for the duration of the period you have paid up until and are distributed by a third party company. If you purchase hosting through RABBLE ROUSE CREATIVE, it will be valid for the duration of the period you have paid up until, at which point you can renew your hosting package or move your website to another hosting provider. Website migration may incur an additional fee.
TERMS & CONDITIONS
The content of the pages of this website, including product details and pricing, is for your general information and use only. It is subject to change without notice.
We may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of this website, and any products, services or information available through this website, from the date of the publication of the revised terms and conditions on this website. It is your responsibility to check this page regularly to ensure you are familiar with the current version.
(3) Limited Warranties
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
(4) Limitations and Exclusions of Liability
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
(5) Licence to Use Website
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, content and product design, layout, look, appearance and graphics. Any redistribution or reproduction of part or all of this material in any form is prohibited other than in accordance with the following:
- This website and its content and products is copyright of RABBLE ROUSE CREATIVE – © RABBLE ROUSE CREATIVE 2018. All rights reserved.
- You may print or download to a local hard disk extracts for your personal and non-commercial use only.
- You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.
- You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
Unauthorised use of this material or this website may give rise to a claim for damages and/or be a criminal offence.
(6) External Links
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
(7) Law and Jurisdiction
Your use of this website and our products/services and any dispute arising out of such use is subject to the local laws of RABBLE ROUSE CREATIVE.
Who We Are
Our website address is: https://rabblerousecreative.com.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
(2) Personal Data We Collect and Why We Collect It
If you choose to use this web site and our products/services, we may require you to provide contact and identity information including:
- Your name, address, email address, and other basic contact information.
- Communications and other messages, including correspondence between RABBLE ROUSE CREATIVE and you.
- Non-personally identifiable information that we gather, including your IP address, computer sign-on data, statistics on page views, traffic to and from this web site and individual pages on this web site and data that we may collect through cookies or other means.
- General information regarding our products/services you have registered to receive.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
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Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
(3) Our Use and Disclosure of Your Information
We may use your Personal Information to:
- Provide our products/services.
- Resolve disputes, calculate and collect fees, and troubleshoot problems.
- Verify your identity and the information you provide.
- Encourage a safe online experience and enforce our terms and conditions.
- Improve our products/services and customer experience and inform you about our products/services and updates.
- Provide you with information that may affect your use of our products/services.
- Communicate marketing and promotional offers to you.
We do not sell or rent your Personal Information to third parties. We may share, and you hereby consent to our sharing of, personal information with the following:
- Service providers and affiliates who assist in the delivery of our products/services we provide to you, the enforcement of our terms and conditions, and the promotion of trust and safety.
- Third parties if we believe that disclosure is advisable or necessary to comply with the law, to enforce or apply our terms and conditions, or to protect the rights, property or safety of RABBLE ROUSE CREATIVE or others. This may include exchanging information with other companies and organisations for fraud protection and credit risk reduction.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
(4) External Links
This website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
(5) What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.